Have your say – professional and respectful treatment for social housing residents

The government is currently consulting on its proposals to introduce a new, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have, or be working towards, a relevant qualification. It will ensure that staff have up-to-date skills, knowledge and experience, and that they exhibit the right behaviours to deliver a high quality, professional service and treat residents with respect

Leah Payne from the Department of Levelling Up, Housing and Communities gave us an overview of the proposals in the consultation.

Four Million Homes will be responding to the consultation based on the feedback given to us in the webinar. Residents can respond individually here, closing date is 2 April 2024.

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