Online training session 6 – Social housing regulatory requirements

Part of a series of eight training events to help social housing residents understand their rights, how to stand up for them, and how to get better treatment and services from landlords.

This session outlines the key areas of the Regulatory Framework that Registered Providers need to ensure they are compliant with, particularly including new changes to consumer regulation from April 2024.

It will cover:

• the role of the Regulator of Social Housing and the Housing Ombudsman Service
• the Regulatory Framework
• the standards that landlords need to comply with
• the Tenant Satisfaction Measures

Session is open to all social housing residents. Closed captions will be enabled.