Videos
Energy efficiency and net zero
90 mins
This webinar discussed what landlords should be doing and what residents can be doing to improve the energy efficiency of their homes and work towards the net zero target.
Complaints: Know your rights
52 mins
In this online webinar representatives from DLUHC and the Housing Ombudsman discussed complaints which was the priority topic raised by our Resident Sounding Board.
Neighbourhood management
39 mins
This webinar discussed how landlords should work in partnership with tenants and other providers and public bodies to keep the neighbourhood and communal areas around residents' homes clean and safe.
Social Housing Regulation Act – consumer standards consultation
53 mins
This webinar discussed the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024, alongside a new Code of Practice for Consumer Standards,
Leaseholders – know your rights
36 mins
This webinar focussed specifically on leasehold management and leaseholder issues including service charges, major works consultations, building safety compliance and subletting.
Anti-social behaviour webinar
90 mins
This webinar looked at the different types of anti-social behaviour and what landlords should do to prevent and tackle anti-social behaviour. It also looks at good practice in social housing.
Damp and mould webinar
80 mins
This webinar looked at the different types of damp and mould, reporting problems, and what your landlord should do to prevent and tackle damp and mould.
Four Million Homes launch livestream
47 mins
The launch introduces the Four Million Homes programme which will provide free knowledge, guidance and training on resident rights and how to stand up for them, how to deal with difficult landlords, how to form and get involved in resident groups and how to shape the services they pay for.
01. Know your social housing rights
26 mins
Understand your rights, how to speak up, and influence the decisions that affect your home and community.
08. Resident panels
41 mins
The role of resident panels; what they should do; who should be on them; support landlords should give and how you know if resident panels are improving services.
09. How to run an effective residents’ association
21 mins
A residents’ association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. This video sets the context and explains why residents’ associations are so important.
