Online Training session 3: Resident Panels

Part of a series of eight training events to help social housing residents understand their rights, how to stand up for them, and how to get better treatment and services from landlords.

Across the social housing sector Resident Panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions. This session sets the context and explains why Resident Panels are so important.

Will cover:

• What is the role of Resident Panels?
• What should Resident Panels do?
• Who should be on a Resident Panel?
• What support should landlords give?
• How do we know whether Resident Panels are improving services.

On completion of the session you will receive a Chartered Institute of Housing Accreditation Certificate.

Closed captions will be enabled for the session.