Training session 1: Know your rights to engage and be heard
Jesmond Community Library St George’s Terrace, Jesmond, Newcastle Upon Tyne, United Kingdom
An introduction to resident rights and engagement.
Free
Newcastle
Training session 2: Equality, diversity, and inclusion
Jesmond Community Library St George’s Terrace, Jesmond, Newcastle Upon Tyne, United Kingdom
Equality, diversity and inclusion - from participant experiences to what landlords need to be doing.
Free
Training session 3: Resident panels
Jesmond Community Library St George’s Terrace, Jesmond, Newcastle Upon Tyne, United Kingdom
Across the social housing sector resident panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions. This session sets the context and explains why resident panels are so important.
Free
Training session 4 – How to run an effective residents’ association
Jesmond Community Library St George’s Terrace, Jesmond, Newcastle Upon Tyne, United Kingdom
A residents’ association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants, shared owners, leaseholders and homeowners. This session looks at the sort of issues that residents' associations can address and what you need to set up and run one.
Free
Training session 5 – Social housing legal requirements
Jesmond Community Library St George’s Terrace, Jesmond, Newcastle Upon Tyne, United Kingdom
This session outlines the key areas of the law that Registered Providers need to ensure they are compliant with, and also the records that they should maintain; it does not seek to provide detailed legal advice.
Free
Training session 6 – Social housing regulatory requirements
Jesmond Community Library St George’s Terrace, Jesmond, Newcastle Upon Tyne, United Kingdom
The key areas of the Regulatory Framework that Registered Providers need to ensure they are compliant with, particularly including new changes to consumer regulation from April 2024.
Free