This webinar will focus on complaints and will cover government policy around complaints as well as the DLUHC ‘Make Things Right’ campaign. How to make an effective complaint, the different stages of the complaints process and how to escalate when needed, and the Complaints Handling Code and what residents should expect from their landlord.
This webinar will focus on complaints and will cover government policy around complaints as well as the DLUHC ‘Make Things Right’ campaign. How to make an effective complaint, the different stages of the complaints process and how to escalate when needed, and the Complaints Handling Code and what residents should expect from their landlord.
Poor communication is often at the heart of housing complaints and is one of the key issues that residents have raised throughout the Four Million Homes programme to date.
Poor communication is often at the heart of housing complaints and is one of the key issues that residents have raised throughout the Four Million Homes programme to date.
This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord.
This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord.
Across the social housing sector resident panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions. This session sets the context and explains why resident panels are so important.
Jesmond Community Library St George’s Terrace, Jesmond, Newcastle Upon Tyne, United Kingdom
Across the social housing sector resident panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions. This session sets the context and explains why resident panels are so important.
This session outlines the key areas of the law that Registered Providers need to ensure they are compliant with, and also the records that they should maintain; it does not seek to provide detailed legal advice.
Resource for London 356 Holloway Rd, London
Across the social housing sector resident panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions. This session sets the context and explains why resident panels are so important.
Jesmond Community Library St George’s Terrace, Jesmond, Newcastle Upon Tyne, United Kingdom
This session outlines the key areas of the law that Registered Providers need to ensure they are compliant with, and also the records that they should maintain; it does not seek to provide detailed legal advice.