complaints
Communication, clarity and courtesy better treatment for social housing residents
45 mins
In this webinar the Housing Ombudsman looks at how poor communication can lead to complaints, and provides best practice for landlords. It also looks at the Stop Social Housing Stigma campaign.
Complaints: Know your rights
52 mins
In this online webinar representatives from DLUHC and the Housing Ombudsman discussed complaints which was the priority topic raised by our Resident Sounding Board.