Consumer Standards
Tenant Satisfaction Measures
36 mins
This webinar looked at how you can use information from the Tenant Satisfaction Measures to see how your landlord is performing.
New standards for social housing
23 mins
This webinar looked at the Regulator of Social Housing's Consumer Standards and the Tenant Satisfaction Measures.
Social Housing Regulation Act – consumer standards consultation
53 mins
This webinar discussed the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024, alongside a new Code of Practice for Consumer Standards,