Scrutinising your landlord’s performance

Scrutiny is a way for residents to examine decisions, policies and actions that affect their home in order to hold their landlords to account and improve services.

In this webinar, we look more closely at how scrutiny works in practice. Kai Jackson, Chair of the scrutiny panel at Black Country Housing Group (BCHG), shares her experiences of being involved in scrutiny - successes, challenges and how to overcome them – as well as the transformation that happened in BCHG because of a strong scrutiny panel and a change in the leadership team. And Caritas Charles, Policy and Insight Manager at TPAS England, talks about why scrutiny is so important in terms of the new consumer standards.